When you create a Direct Debit, we will process payments for your invoices automatically.
Here's what you need to know:
- All payments are covered by the Direct Debit Guarantee.
- Invoices are typically issued 14 days before the service renewal date.
- We will attempt to take the Direct Debit payment 7 days before the invoice due date.
- You will receive emails when an invoice is generated, before a Direct Debit is taken, and once payment has succeeded.
- If your Direct Debit fails, we will retry every week for 4 weeks.
Our Direct Debits are processed by GoCardless, who will send you additional reminders about payments.
